top of page


Now more than ever, we need to break down internal silos, understand our colleagues and work collaboratively to meet our customers’ expectations.

Become an agent of change for your customers

The 5 Steps to Being an Agent of Change for Your Customers and the Customer Champion Toolkit were the results of a year-long exploration into the challenges faced by Customer Experience professionals.


I discovered that, beyond CX professionals, there are many people who want to, and can, be the champion for customers in their organizations. However, many customer champions struggle to communicate customer needs with leaders across the organization to drive customer-centered change.


This toolkit guides users in driving that change internally—a skill, which many organization's find incredibly valuable.

The Customer Champion toolkit is design to help guide users through the 5 Steps to Being an Agent of Change for Your Customer. If you would like to learn more or download the toolkit for free, visit

bottom of page