Throughout my career I've gotten to work on numerous projects that have made a real impact in the daily lives of employees, users, customers, and citizens for a variety of brands. Here are some key achievements:
Designed a bespoke digital platform and work processes that allowed globally distributed teams to directly message regional customers, bypassing the bottleneck at head office.
Conducted Voice of the Customer and relationship-building with business partners to reduce site-to-site shipping times by 24 hours.
Currently: fusing NYC government agency missions/goals and trainings to provide a more cohesive customer experience for families of students in temporary housing.